In this episode, Brenton is joined by Will Laurenson, a fellow CX champion. Will is the founder of Monkey Blocks.
Will is also the host of the Customers Who Click podcast & a customer conversion specialist. In this episode, the two explore the uses of customer insights, as well as some of the pitfalls many companies are experiencing with this data.
What is the difference between customer data and customer insights? Is all customer insight made equal? Join us as we explore.
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