Episode 6

Published on:

1st Oct 2020

Neil Butler & the "Untypical" path

Episode 6 sees Brenton walking the "Untypical" path with Neil Butler as they explore what businesses need to do to adapt to life post Covid-19.

Neil Butler is the Managing Director of Untypical and describes himself as an untypical thinker. Starting his professional career as a secondary school teacher in regional Victoria, he left teaching for six months in 1988 to see what was going on in the outside world and how that could be applied to his teaching. Here we are over 30 years later, and the "six months break from teaching" continues.

Since 1989, he has worked in a range of industries including supply chain and logistics, fuels and lubricants, fast moving consumer goods (FMCG), higher education and financial services. He has gained experience in a wide variety of local, regional and global roles including education and training, business and technical support, credit management, business process improvement, business analysis, change management and, most recently, transformation leadership. In 2011, he started Xera Consulting - now Untypical - which also gives him great insight to the challenges faced by small business owners.

A chance opportunity to participate in a few radio broadcasts in 2008 has allowed a hobby to also become a job. While still participating in community radio on a weekly basis, Neil has been able to establish an online radio station - goRadio.Live, and create a broadcasting service for state league football (VFL and VFLW). He has also started hosting a number of podcasts for Untypical and for some of their clients.

Neil has two adult children - Lucy who is a school teacher in regional Victoria, and Sam who has started a career in commercial real estate research. Neil has been a paid-up member of the Fitzroy and, subsequently, the Brisbane Lions AFL club for almost 40 years. He also sponsors a young Lions footballer each year via Untypical.

--- Connect with Neil -




As discussed on the show, here’s a great link for anyone needing mental health support in Australia - https://www.beyondblue.org.au/

And in New Zealand, this website is a great resource for mental health support, too - https://www.health.govt.nz/your-health/services-and-support/health-care-services/mental-health-services/mental-health-services-where-get-help

--- Contact our host -



Show artwork for The Half Time Orange Podcast

About the Podcast

The Half Time Orange Podcast
Brenton Webber asks companies to explore what their customers need, not just what do they want.
Founded by Brenton Webber in 2018, Half Time Orange is a New Zealand-based customer experience consultancy. Their sole mission is to help companies understand their customers more and to engage with them more effectively. They consider the customer to be the most crucial factor for any organisation.

Those that place the customer at the centre more, experience higher returns and better long-term growth.

Through this podcast, Brenton wants to discover stories of Customer Experience that delight and that his audience can learn more about what treasures await those that do invest in CX.

With this mind, he is going out and meeting leaders of various companies, talking to them to find out what their experience has been with Customer Experience. It’ll be an experience.

Join him as he explores the mountains and valleys of CX from around the world.

To reach out to him or feedback, email podcast@halftimeorange.co.nz

About your host

Profile picture for Brenton Webber

Brenton Webber

Brenton Webber, founder and managing director of Half Time Orange, knows that when it comes crafting great Customer Experience, everything that impacts the customer is worth considering. A true customer-centric thinker and proponent.