Episode 15

Published on:

16th Nov 2020

The power of diversity & communication

Brenton is joined in this episode by Berthine Crèvecoeur West, a Conflict Resolution Strategist and Amazon #1 best-selling author, of Westbridge Solutions who focus on conflict resolution and diversity inclusion. She is also the host of The Global Fluency Podcast, which is a space that has been created to discuss all aspects of diversity, inclusion and cultural competence in business, education, government, the arts and healthcare.

Brenton and Berthine discuss the impact on inclusion and how our customers are affected by the actions we take, both internally and externally. 

CEO of Westbridge Solutions, an SHRM Recertification Provider who is dedicated to breaking the barriers of workplace conflict. WS help organizations understand that professional training and development is the cornerstone of conflict resolution and ultimately, workplace success. We know that when harnessed productively, conflict can be a force to build both company culture and competitive advantage.

Their Diversity and Inclusion, Cultural Competence, and Soft Skills workshops adopt globally-accepted methods that foster equity, define inclusive excellence, and achieve a workplace environment free of discrimination and harassment.

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About the Podcast

The Half Time Orange Podcast
Brenton Webber asks companies to explore what their customers need, not just what do they want.
Founded by Brenton Webber in 2018, Half Time Orange is a New Zealand-based customer experience consultancy. Their sole mission is to help companies understand their customers more and to engage with them more effectively. They consider the customer to be the most crucial factor for any organisation.

Those that place the customer at the centre more, experience higher returns and better long-term growth.

Through this podcast, Brenton wants to discover stories of Customer Experience that delight and that his audience can learn more about what treasures await those that do invest in CX.

With this mind, he is going out and meeting leaders of various companies, talking to them to find out what their experience has been with Customer Experience. It’ll be an experience.

Join him as he explores the mountains and valleys of CX from around the world.

To reach out to him or feedback, email podcast@halftimeorange.co.nz

About your host

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Brenton Webber

Brenton Webber, founder and managing director of Half Time Orange, knows that when it comes crafting great Customer Experience, everything that impacts the customer is worth considering. A true customer-centric thinker and proponent.